WINE CLUB FREQUENTLY ASKED QUESTIONS
IMPORTANT DATES
08/07/24 — 08/21/24: Login and customize your September 2024 release. Update your preferred delivery method (pick up or shipping), billing/shipping address, phone number, and credit card details. If you need accommodations for a pick up, please click here.
08/22/24: Club orders will be charged to the card on file. Orders details cannot be adjusted after the credit card billing date. If we do not receive order edits by the announced deadline, the Winemaker's Selection will be automatically chosen and your card on file will be charged for that amount.
08/25/24: Club orders selected for pick-up will be available at the Tasting Room during business hours.
09/03/24: Club order shipments will begin to go out via UPS. Disregard any UPS delivery notice before this date unless specifically requested and confirmed by French Valley Vineyard. A signature (21+) is required at the time of delivery.
09/29/24: All orders that have not been picked up and/or did not request pick-up accommodations will be shipped to the address on file at the expense of the member.
2024 - 2025 Wine Club Schedule here.
MEMBERSHIP BENEFITS
How do I join?
You can join in person at the tasting room or online.
Is there a fee to join?
There is no fee to join. Your benefits begin as soon as you sign up. We will save your credit card information on file, and you will be charged based on your membership level for your wine releases. Additional purchases of wine will not count towards the required releases. If you cancel before you fulfill two club releases, you will be charged a $75 early termination fee.
What are the benefits of being a wine club member?
The French Valley Wine Club benefits are based on your membership level.
• 3-Bottle benefits are:
Receive a complimentary glass for the club member and (1) guest at release pick-ups
10% off all wine purchased online
10% off all purchases in the tasting room including flights, wine by the glass or cider and beer by the pint, snacks, and merchandise
• 6-Bottle benefits are:
Receive a complimentary glass for the club member and (1) guest at release pick-ups
15% off all wine purchased online
15% off all purchases in the tasting room including flights, wine by the glass or cider and beer by the pint, snacks, and merchandise
• 12-Bottle benefits are:
Receive a complimentary glass for the club member and (1) guest at release pick-ups
20% off all wine purchased online
20% off all purchases in the tasting room including flights, wine by the glass or cider and beer by the pint, snacks, and merchandise
Can I give a membership as a gift?
Great idea! Yes, you can sign up for this online or in the tasting room.
VINOSHIPPER & CUSTOMIZATION
How do I login to my account?
Click here to login to your Vinoshipper account. You must login to your account to customize your release and make account changes (payment information, shipping/billing address, email/phone etc.)
I forgot my password. Now what?
Click on “Reset Password” under the “Sign In” button on the login screen to be redirected to reset your password.*
*If visuals help you to better understand, please click here for step-by-step visual instructions to reset your Vinoshipper password.
How will I know the wine release is coming?
All communication about your membership is conducted via email. Please make sure we have your correct email address on file as this is how we notify you about upcoming orders, charges, shipping dates and more. Please also make sure the email address wineclub@fvvineyard.com and any emails from Vinoshipper is not going to your spam folder as all emails will be delivered from these two email addresses.
What wine will I receive in my release? Can I choose my wines?
Each release includes a Winemaker’s Selection based on seasonality, availability, and release dates. You are welcome to modify your selection during the customization period stated in the wine club release email. If you do not login to your account and make your selections by the deadline, the Winemaker’s Selection will automatically be selected, and you will be charged for those wines.
What if I want more/less than what is included in the Wine Maker’s Selection of wine in my club release?
Each release must contain the number of bottles outlined in your membership level. Additional bottles may also be added to your release and your membership level discount will automatically be applied.
3-Bottle members have a 3 bottle minimum per release.
6-Bottle members have a 6 bottle minimum per release.
12-Bottle members have a 12 bottle minimum per release.
How do I customize my release?**
You will receive an initial email welcoming you to the release where you will click the button that says “Customize Now” to direct you to your Vinoshipper account. Or you can login to Vinoshipper directly with your username and password.
If you don’t remember your login credentials, please select the “Reset Password” option to be redirected to reset your password.***
***If visuals help you to better understand, please click here for step-by-step visual instructions to reset your Vinoshipper password.
Login and select “Customize Order”
Our Winemaker has pre-selected unique wines to be featured based on your membership level as the Winemaker’s Selection. If you wish to make changes to your order, simply modify the quantity of each bottle.
Confirm billing information, payment method and the delivery/pick-up preference then click “Save.”
Your release can be modified at any time before the deadline. After the deadline, your order may not be changed and will be processed for shipping or pick up.
**If visuals help you to better understand, please click here for step-by-step visual instructions to customize your release.
Can I change my shipping address or switch to pick up?
Yes! Prior to the deadline, please follow the customization instructions above to change your preference. If you wish to switch to pick up or shipping for all future orders, please log into your account and edit your profile by selecting, “Ship To” or “Pickup at Winery.”
I made a mistake on my order, what do I do?
No worries. Simply log back into your account and make a change, following the customization instructions above. You have until the announced deadline to make changes to your account and/or club order.
What happens if I miss the deadline to make my selections and I'm charged for wines that I don't want?
After the customization period ends orders are processed and final. Legally we are unable to accept returns containing alcohol unless the product is either damaged or unfit for consumption.
PICK UP
When will my release be ready for pick up?
Wine Club orders may be picked once you have received an order confirmation email. Orders awaiting pick-up will be packed upon your arrival.
How long do I have to pick up my order?
We are happy to hold your order for up to 35 days after the official release date. If you are unable to pick up your order during this time and would like to make special accommodations, please fill out our accommodation form by clicking here.
Can someone pick up my order for me?
Yes, you may have someone pick up the order on your behalf, but they won’t be able to use your benefits. As a member, you must be present to extend the membership benefits to guests.
SHIPPING
When will my wine club release ship?
All orders will ship out via UPS on the date listed in the club release email unless you have requested otherwise. All early/delayed shipping requests must be received prior to the customization deadline.
What if I can’t be home for the delivery? Can you ship it to my place of work or UPS access point?
Yes! If possible, we recommend shipping to a business address or UPS pick up location nearest you for convenience. Bel Lago Winery is not liable for any additional handling fees determined by UPS. UPS cannot deliver wine to PO boxes, nor will UPS leave packages on the doorstep. All shipments must be signed for by someone 21 years or older, no exceptions.
What happens if I miss the delivery and the package is returned to Bel Lago Winery?
UPS will attempt to deliver the package three times. After the third failed attempt, the order will be returned to the winery. You have the option to have the package held for pick up or reshipped for an additional fee.
Where do you ship to? What are the shipping rates?
We ship to Alaska, Arizona, Colorado, Washington DC, Florida, Georgia, Hawaii, Iowa, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, North Dakota, Nebraska, New Hampshire, New Mexico, Nevada, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Vermont, Washington, Wisconsin, and West Virginia.
Shipping rates are based on many variables including weight and distance. Shipping rates start at $25+.
MEMBERSHIP HOLD OR CANCELLATION POLICY
Can I skip a shipment or place my membership on hold?
If you have taken two or more club orders, you may skip a shipment. We will place your membership on a temporary hold so that you are not charged for the upcoming shipment. You must request this hold before the customization deadline.
How many shipments must I take before canceling my membership?
We ask that members take 2 consecutive shipments before canceling. If you need to cancel your membership before that, a $75 early cancellation fee will apply. Club orders processed before the cancellation date are nonrefundable.
What happens if I decide to cancel my membership?
We will be very sad to see you go. To request a cancellation please email wineclub@fvvineyard.com.